Skyline Edge Ensemble 9-Piece Knife Set with Cuboid White Block

1. Processing Time:

• Orders ship within 1–2 business days (excluding weekends/holidays).

2. Delivery Options & Costs:

• Standard Shipping: 3–7 business days | Free on orders over $39.99
• Expedited Shipping: 2–3 business days | Flat fee $9.99
• International: 7–15 days | Calculated at checkout

3. Tracking:

• You’ll receive a tracking link via email once your order ships.
• Delays? Carrier issues happen—contact us at support@shopelitequo.com for help.

1. Hassle-Free Returns:

• 7-day window: Return unused items in original packaging for a full refund.
• Customer pays return shipping (we cover it if the item is faulty/damaged).

2. How to Initiate:

• Email support@shopelitequo.com with your order number.
• We’ll send a prepaid label (if applicable) and instructions.

3. Non-Returnable Items:

• Custom/monogrammed products (unless defective).
• Final sale items (marked clearly at purchase).

4. Refund Timeline:

• Processed within 3–5 business days after we receive your return.

• Wooden Items: Due to natural material variations, exchanges are only accepted for defects (e.g., cracks, warping).
• Ceramics: Ship with extra padding—if damaged in transit, send photos within 24 hours of delivery.

Questions?
We’re here at support@shopelitequo.com (reply within 24 hours).